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Privacy Policy

Mistbits ("we", "our", or "us") operates the Smarta mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you use the App, we may collect the following personal information that you voluntarily provide:

• Account Information: Username, email address, and password for authentication
• Profile Information: Any additional information you choose to provide in your user profile
• Site Data: Information about water pump sites, locations, and configurations you create or manage

1.2 Automatically Collected Information

When you use the App, we automatically collect certain information:

• Device Information: Device model, operating system version, unique device identifiers, and mobile network information
• App Usage Data: Features used, screens viewed, time spent in the app, and interaction patterns
• Network Information: Connection type and status (Wi-Fi, cellular, offline)
• Crash Reports: Technical information about app crashes, errors, and performance issues
• Push Notification Token: Device token for sending push notifications

1.3 Sensor and Telemetry Data

• Water Pump Telemetry: Real-time data from connected water pumps including water levels, pump status, relay states, and operational metrics
• Site Monitoring Data: Historical data about pump performance, alerts, and system health

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Maintain the Service

• Authenticate your identity and manage your account
• Display real-time water pump status and telemetry data
• Enable remote monitoring and control of water pump systems
• Store and retrieve your site configurations and preferences
• Send you notifications about pump alerts and system status changes

2.2 To Improve and Optimize the App

• Analyze app usage patterns to improve user experience
• Identify and fix bugs, crashes, and performance issues
• Develop new features and functionality
• Conduct data analytics to understand how users interact with the app

2.3 To Communicate With You

• Send push notifications about pump alerts, system status, and important updates
• Respond to your support requests and inquiries
• Notify you about changes to our services or policies

3. Third-Party Services

We use the following third-party services that may collect information used to identify you:

3.1 Google Firebase

We use Firebase services for various functionalities:

• Firebase Analytics: Tracks app usage, user behavior, and engagement metrics
• Firebase Crashlytics: Collects crash reports, error logs, and performance data
• Firebase Cloud Messaging: Delivers push notifications to your device

Firebase is provided by Google LLC. You can review Google's Privacy Policy at: https://policies.google.com/privacy

3.2 Backend Services

The App connects to our backend servers to retrieve and store data. All communications with our servers are encrypted using industry-standard protocols.

4. Data Storage and Security

4.1 Data Storage

• Your account and site data are stored on secure servers
• Some data (such as user preferences) may be cached locally on your device
• We retain your data for as long as your account is active or as needed to provide you services

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication mechanisms
• Regular security assessments and updates
• Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who assist us in operating the App (such as Firebase/Google for analytics and crash reporting). These providers are bound by confidentiality obligations.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Export your data in a portable format

6.2 Push Notifications

You can disable push notifications at any time through your device settings or within the App settings.

6.3 Analytics Opt-Out

You can limit analytics tracking by adjusting your device's advertising settings or by contacting us to disable analytics for your account.

6.4 Account Deletion

You can request deletion of your account and associated data by contacting us at hello@mistbits.com. Please note that some information may be retained as required by law or for legitimate business purposes.

7. Children's Privacy

Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data to South Africa and process it there.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this Privacy Policy
• Sending you a notification through the App or via email

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

13. South African Privacy Rights (POPIA)

As a South African company, we comply with the Protection of Personal Information Act (POPIA). You have the right to:

• Know whether we hold personal information about you
• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

15. Consent

By using our App, you hereby consent to our Privacy Policy and agree to its terms.

This Privacy Policy was generated for Mistbits Smarta App v1.0.5