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StableGrow CMMS — Privacy Policy

Mistbits ("we", "our", or "us") develops and maintains the StableGrow CMMS mobile application (the "App") on behalf of StableGrow. This Privacy Policy explains how information is collected, used, and safeguarded within the App.

The App is a private, internal application intended solely for authorised StableGrow personnel. It is not available to the general public.

1. Information We Collect

1.1 Account Information

To authenticate users, the App collects:

• Login credentials: Username or email address and password
• User profile details: Name and role within the organisation

1.2 Maintenance and Operational Data

As a Computerised Maintenance Management System, the App collects data related to:

• Work orders: Descriptions, statuses, assignments, and completion records
• Asset information: Equipment details, locations, and maintenance histories
• Inspection records: Checklists, observations, and findings
• Photographs and attachments: Images or documents uploaded as part of maintenance activities

1.3 Automatically Collected Information

The App may automatically collect:

• Device information: Device model, operating system version, and unique device identifiers
• Crash reports: Technical data about app errors and performance issues
• Push notification tokens: Device tokens used to deliver notifications

2. How We Use Your Information

All information collected is used exclusively for the following purposes:

• Authenticating and authorising users within the App
• Managing and tracking maintenance work orders and asset records
• Sending notifications about assigned tasks, approvals, and system updates
• Diagnosing technical issues and improving App performance
• Generating reports for internal StableGrow operational use

3. Data Sharing

We do not sell, trade, or share personal information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:

• Service providers: Third-party services that assist in operating the App (e.g., cloud hosting, crash reporting). These providers are bound by confidentiality obligations.
• Legal requirements: If required by law, regulation, or valid legal process.
• StableGrow management: Operational data is accessible to authorised StableGrow personnel as part of normal business operations.

4. Third-Party Services

The App may use the following third-party services:

• Google Firebase: For push notifications, crash reporting, and analytics. See Google's Privacy Policy.
• Cloud hosting providers: For secure storage and processing of App data.

5. Data Storage and Security

5.1 Storage

• Data is stored on secure servers with access restricted to authorised personnel
• Some data may be cached locally on the device for offline functionality
• Data is retained for as long as required by StableGrow's operational and legal obligations

5.2 Security Measures

We implement appropriate security measures including:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication mechanisms
• Role-based access controls
• Regular security reviews and updates

While we employ commercially reasonable measures to protect information, no system can guarantee absolute security.

6. Your Rights

As a user of the App, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to operational and legal retention requirements
• Disable push notifications through your device settings

To exercise these rights, contact your StableGrow administrator or reach out to us directly.

7. Children's Privacy

The App is not intended for use by anyone under the age of 18. It is restricted to authorised StableGrow employees and contractors.

8. South African Privacy Rights (POPIA)

In compliance with the Protection of Personal Information Act (POPIA), you have the right to:

• Know whether we hold personal information about you
• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated by:

• Updating this page and the "Last Updated" date above
• Notifying users through the App or via StableGrow internal communication channels

11. Consent

By using the StableGrow CMMS App, you consent to the collection and use of information as described in this Privacy Policy.

This Privacy Policy applies to the StableGrow CMMS App, developed by Mistbits.